Terms of service
Last Updated: May 25, 2026
Introduction
These Terms of Service govern your use of Novuko's website and services. When we refer to "Novuko," "we," "us," or "our," we mean our company and platform. These terms, along with our Privacy Policy and other referenced policies, establish the legal framework for your relationship with us.
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you disagree with any part of these terms, please discontinue use of our services immediately.
User Eligibility and Account Requirements
To use our services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are a minor, you may only use our services under the supervision of a parent or legal guardian who accepts these terms on your behalf.
When creating an account or making purchases, you agree to provide accurate, current, and complete information. This includes your contact details, shipping address, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account transfers, sales, or assignments to third parties are strictly prohibited without our written consent.
Product Information and Availability
We strive to present our products accurately through descriptions, images, and specifications. However, due to variations in display settings, lighting, and device capabilities, actual product colors and appearance may differ from what you see on your screen.
Product availability, descriptions, and specifications are subject to change without prior notice. We reserve the right to discontinue products, modify pricing, or limit purchase quantities for any customer, geographic region, or jurisdiction at our sole discretion.
All product information is provided for general reference purposes and should not be considered a guarantee of specific features, performance, or appearance.
Order Processing and Acceptance
When you submit an order, you are making an offer to purchase our products under these terms. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, pricing errors, or payment verification issues.
Your order becomes binding only upon our confirmation, which typically occurs after successful payment processing. Orders are processed within 1-2 business days, and we will send you confirmation via email.
Please review your order details carefully before submission. Once an order is confirmed and processing has begun, modifications or cancellations may not be possible. If we need to cancel or modify your order, we will contact you using the information provided during checkout.
All purchases are subject to our Refund Policy and Shipping Policy. By placing an order, you confirm that the products are for personal use and not for commercial resale.
Pricing and Payment Terms
All prices are listed in USD and are subject to change without notice. The final price charged will be the price displayed at the time of order confirmation. Promotional offers and discounts may have separate terms and conditions that take precedence over these general terms.
Unless specifically noted, displayed prices do not include applicable taxes, customs duties, or import fees, which may be added at checkout or upon delivery depending on your location.
You agree to provide valid, current payment information and authorize us to charge the specified payment method for your purchases. You represent that you have the legal right to use the payment method provided and that all payment information is accurate and complete.
We offer free shipping on all orders within the United States, with delivery typically taking 6-8 business days via USPS, FedEx, or UPS.
Shipping and Risk Transfer
We process orders within 1-2 business days and ship using reliable carriers including USPS, FedEx, and UPS. Standard shipping to US addresses takes 6-8 business days, and we provide free shipping on all orders.
Delivery timeframes are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our reasonable control.
Once your package is transferred to the shipping carrier, the risk of loss or damage transfers to you. We recommend tracking your shipment using the provided tracking information.
For detailed shipping information, please review our Shipping Policy.
Intellectual Property Rights
All content on our website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or that of our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent.
Our trademarks, service marks, and trade names may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
Prohibited Uses
You agree not to use our services for any unlawful purpose or in any way that could harm, disable, overburden, or impair our website or services. Prohibited activities include but are not limited to:
- Violating any applicable local, state, national, or international law or regulation
- Transmitting or procuring the sending of any advertising or promotional material without our consent
- Impersonating or attempting to impersonate our company, employees, or other users
- Engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the website
- Using automated systems or software to extract data from our website
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, Novuko shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Our total liability to you for any damages arising from or related to these terms or your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Novuko and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of our services, violation of these terms, or infringement of any third party's rights.
Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our services will be resolved in the state or federal courts located in Miami-Dade County, Florida.
Modifications and Updates
We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated terms.
We encourage you to review these terms periodically to stay informed of any changes.
Severability and Entire Agreement
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
These Terms of Service, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Novuko regarding your use of our services.
Contact Information
Store Name: Novuko
Address: 419 NW 6th St, Miami, Florida 33136, United States
Email: info@novuko.com
Phone: +1 239-205-9403
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Response Time:
We aim to reply within 1-2 business days.