Last Updated: May 25, 2026
Payment and Billing Guidelines
This document establishes the financial terms and payment procedures for all transactions conducted through Novuko.
1. Secure Payment Processing
Novuko employs industry-standard SSL encryption and certified payment processors to safeguard your financial information. Your complete credit card details are never stored on our servers or accessible to our team.
2. Payment Authorization and Order Confirmation
Full payment authorization is required before any order processing begins. Orders remain pending until successful payment verification is complete. Failed or declined transactions will result in automatic order cancellation.
3. Available Payment Options
We provide multiple secure payment methods for your convenience:
- Major Credit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Buy Now, Pay Later: Afterpay (subject to eligibility)
- Wire Transfers: Available for bulk purchases (contact us for arrangements)
All financial transactions are processed in United States Dollars (USD).
4. Price Structure and Tax Calculation
Product prices displayed on our website are in USD and may be modified without prior notification. Final checkout will include all applicable taxes, duties, and any additional fees. Tax calculations are based on your shipping destination.
5. Dispute Resolution and Refund Processing
Refund requests are handled according to our Refund Policy. Before initiating chargebacks or disputes, please contact our support team at info@novuko.com for prompt assistance. Fraudulent chargeback attempts will be contested through proper legal channels.
6. Security and Fraud Protection
Novuko maintains the right to suspend, cancel, or investigate any transaction showing signs of unauthorized activity or fraud. High-value orders may require additional identity confirmation for security purposes.
7. Policy Modifications
These billing terms may be updated periodically to reflect operational changes. All revisions will be posted on this page with an updated effective date. Your continued use of our services following any changes indicates acceptance of the modified terms.
Contact Information
Store Name: Novuko
Address: 419 NW 6th St, Miami, Florida 33136, United States
Email: info@novuko.com
Phone: +1 239-205-9403
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Response Time:
We aim to reply within 1-2 business days.