Refund policy

Last Updated: May 25, 2026

At Novuko, your satisfaction is our priority. We've designed a straightforward return and refund process to ensure you're completely happy with your purchase.

Canceling Your Order

Orders can be canceled within 24 hours of purchase by emailing us at info@novuko.com with your order number. Beyond this timeframe, cancellation may not be possible as orders enter our processing phase. Once an order ships, cancellation is no longer available, but you may return the item upon delivery following the guidelines outlined in this policy.

30-Day Return Window

We provide a full 30 days from delivery date to return your items. For returns to qualify, products must meet these requirements:

  • Remain in unused condition
  • Include all original packaging materials
  • Retain all tags and included accessories

No restocking fees apply to any returns processed through our standard return procedure.

Return Shipping Responsibilities

Items Received Incorrectly or Damaged

Novuko covers all return shipping costs when:

  • We shipped the wrong product
  • Your item arrived damaged during transit
  • The product has manufacturing defects

Customer-Initiated Returns

Customers handle return shipping costs for:

  • Size or fit issues
  • Change of mind purchases
  • Orders that no longer meet your needs

Please note that initial shipping charges cannot be refunded for customer-initiated returns.

Exchange Options

Product exchanges are available for different sizes, colors, or alternative items. Contact our support team at info@novuko.com to arrange an exchange, and we'll expedite the process for you.

Step-by-Step Return Process

  1. Initiate Your Return: Email info@novuko.com including your order number and return reason
  2. Prepare Your Package: Securely repackage items with all original materials, accessories, and documentation
  3. Ship Your Return: Follow the shipping instructions in your return authorization email, using our recommended carrier when specified

Refund Timeline

Upon receiving your returned item, we conduct a quality inspection to verify it meets our return standards. Once approved, refund processing begins immediately. Allow up to 7 business days for funds to appear in your original payment method, though timing may vary based on your bank or payment processor.

Missing or Delayed Orders

If your package hasn't arrived within the expected delivery timeframe shown in our Shipping Policy, contact us at info@novuko.com with your order details. We'll investigate with the shipping carrier and either provide a full refund or send a replacement at no charge if the package is confirmed lost.

Items Not Eligible for Return

Certain products cannot be returned due to health and safety regulations. These restrictions will be clearly indicated on individual product pages before purchase.

Policy Updates

This Refund Policy may be revised periodically. Updates will be posted on this page with a new "Last Updated" date. Continued use of our website after changes indicates acceptance of the modified terms. We recommend reviewing this policy regularly to stay informed of any updates.

Need Help?

For additional assistance, visit our frequently asked questions section or reach out to our customer service team directly.

Contact Information

Store Name: Novuko
Address: 419 NW 6th St, Miami, Florida 33136, United States
Email: info@novuko.com
Phone: +1 239-205-9403

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)

Response Time:
We aim to reply within 1-2 business days.