Last Updated: May 20, 2026
Novuko manages this online platform and website, encompassing all associated content, functionalities, tools, merchandise, and services, to deliver a premium shopping experience to our customers (collectively referred to as the "Platform"). Our operations are supported by Shopify, which facilitates our ability to serve you effectively. This Privacy Notice outlines our practices regarding the collection, utilization, and sharing of your personal data when you browse, interact with, purchase from, or otherwise engage with our Platform or communicate with our team.
Should any inconsistencies arise between our Terms of Service and this Privacy Notice, this Privacy Notice shall take precedence concerning the handling and processing of your personal information. We encourage you to review this Privacy Notice thoroughly. Your continued use and access of our Platform indicates your acknowledgment and understanding of our information practices as detailed herein.
Categories of Personal Data We Gather
"Personal data" refers to information that can identify you or reasonably be connected to you or another individual. This excludes anonymized data or information that has been processed to prevent identification or reasonable linkage to you. Depending on your interactions with our Platform, your location, and applicable legal requirements, we may collect or process the following types of personal information, including any inferences derived from such data:
- Identity and Contact Information: Your full name, residential address, billing location, delivery address, telephone number, and email address.
- Payment Data: Credit card details, debit card information, banking account numbers, payment card data, financial account details, transaction records, payment methods, confirmation details, and related payment information.
- Profile Information: Your login credentials, password, security verification questions, personal preferences, and account settings.
- Purchase Activity: Items browsed, added to cart, saved to wishlist, purchased, returned, exchanged, or cancelled, along with your complete transaction history.
- Correspondence Records: Information contained in your communications with us, such as customer service inquiries and support requests.
- Technical Data: Device specifications, browser information, network connection details, IP address, and other unique device identifiers.
- Behavioral Information: Data regarding your engagement with our Platform, including navigation patterns and interaction timing.
Sources of Personal Information Collection
We obtain personal information through multiple channels:
- Direct Collection: Information you provide when establishing an account, using our Platform, contacting us, or voluntarily sharing personal details;
- Automated Collection: Data gathered from your device during Platform usage, website visits, and through cookies and similar tracking technologies;
- Third-Party Providers: Information collected by service providers we engage for technology services and those who process data on our behalf;
- External Partners: Data received from business partners or other third-party sources.
Purposes for Processing Your Personal Information
Based on your interaction with our services, we may process your personal information for these purposes:
Service Delivery and Enhancement
We utilize your personal data to deliver our Platform services, including contract fulfillment, payment processing, order completion, preference retention, interest tracking, account-related notifications, purchase processing, returns and exchanges, account creation and management, shipping coordination, return facilitation, review posting capabilities, and personalized shopping experiences through product recommendations. This includes leveraging your information to enhance and refine our Platform offerings.
Marketing and Promotional Activities
Your personal information enables us to conduct marketing initiatives, including email campaigns, text message promotions, postal communications, and targeted online advertising across our Platform and external websites. This includes recommendations based on previous purchases, cart additions, and Platform activity patterns.
Security and Anti-Fraud Measures
We process your data for account authentication, secure payment facilitation, fraud detection and investigation, addressing potentially illegal or harmful activities, public safety protection, and Platform security enhancement. Account holders are responsible for maintaining credential security, and we strongly advise against sharing login information with others.
Customer Communication
Your information enables us to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.
Legal Compliance
We process personal information to meet legal obligations, respond to valid legal requests from law enforcement or government agencies, participate in legal proceedings or civil discovery, and enforce or investigate potential violations of our policies and terms.
Personal Information Disclosure Practices
We may share your personal information with third parties under specific circumstances for legitimate business purposes in accordance with this Privacy Notice, including:
Sharing with Shopify, vendors, and third-party service providers who support our operations...
For questions about our privacy practices or to exercise your rights, please contact us using the information below. We process orders within 1-2 business days, with free shipping via USPS, FedEx, or UPS, and delivery typically occurring within 6-8 business days.
Contact Us
Email: info@novuko.com
Phone: +1 239-205-9403
Address: 419 NW 6th St, Miami, Florida 33136, United States
Hours: Monday to Friday: 9:00 AM – 5:00 PM
Response Time: 1-2 business days