Last Updated: May 20, 2026
SERVICE AGREEMENT
Welcome to Novuko! These Service Terms govern your relationship with us. When we use "we," "us," or "our," we're referring to Novuko. Our platform delivers a comprehensive shopping experience through our website and store, encompassing all associated content, features, tools, products, and services (collectively, the "Platform").
Our Platform is built on Shopify's infrastructure, allowing us to deliver these services effectively. These Service Terms, along with our referenced policies, establish the framework for your rights and obligations when using our Platform. We strongly encourage you to review these terms thoroughly, as they contain crucial legal information including warranty disclaimers and liability limitations.
Your use of our Platform constitutes acceptance of these Service Terms and our Privacy Policy. If these terms don't align with your expectations, please discontinue use of our Platform immediately.
SECTION 1 - PLATFORM ACCESS AND USER ACCOUNTS
By accepting these Service Terms, you confirm that you meet the minimum age requirements in your jurisdiction and authorize any minor dependents under your supervision to use our Platform on devices you control or manage.
Platform usage, including browsing our online store or making purchases, may require you to supply information such as email addresses, billing details, payment information, and shipping addresses. You guarantee that all provided information is accurate, up-to-date, and complete, and that you possess the necessary rights to share this information.
You bear full responsibility for securing your account credentials and monitoring all account activities. Account transfers, sales, assignments, or licenses to third parties are strictly prohibited.
SECTION 2 - PRODUCT INFORMATION
We strive to accurately represent all products and services in our online store. However, product colors and appearances may vary from screen displays due to device specifications, settings, and configurations. We cannot guarantee that purchased products will match your expectations or appear identical to online representations.
Product descriptions may be modified without prior notice at our discretion. We maintain the right to discontinue products and limit purchase quantities for individuals, geographic areas, or jurisdictions as we deem appropriate.
SECTION 3 - PURCHASE PROCESS
Placing an order constitutes a purchase offer. Novuko retains the right to accept or reject orders at our sole discretion. Orders become official only upon our confirmation of acceptance, which occurs after successful payment processing.
Please review orders thoroughly before submission, as post-acceptance cancellations may not be accommodated. Should we decline, modify, or cancel an order, we'll attempt notification via the contact information provided during checkout.
All purchases are subject to our Refund Policy terms. You confirm that purchases are for personal or household use only, not for commercial resale or export purposes.
SECTION 4 - PRICING AND PAYMENT TERMS
Pricing, discounts, and promotional offers may change without notice. Charged prices reflect rates active during order placement, as confirmed in your order email. Unless explicitly stated, listed prices exclude taxes, shipping, handling, customs, or import fees.
Our online store prices may differ from physical locations or third-party retailers. Periodic promotions may affect pricing under separate terms that supersede these Service Terms when conflicts arise.
You agree to provide current, accurate purchase and payment information for all transactions. This includes promptly updating account details, email addresses, and payment card information to facilitate transaction completion and communication.
You warrant that provided payment card information is accurate and complete, you're authorized to use the payment method, charges will be honored by your payment provider, and you'll pay all posted charges including shipping, handling, and applicable taxes. Additional payment terms are outlined in our Billing Terms.
SECTION 5 - FULFILLMENT AND DELIVERY
We offer free shipping on all orders with processing taking 1-2 business days and transit times of 6-8 business days via USPS, FedEx, or UPS carriers. Detailed shipping information is available in our Shipping Policy.
Novuko is not liable for shipping delays. All delivery timeframes are estimates and not guarantees. We're not responsible for carrier delays, customs processing, or circumstances beyond our control. Title and risk of loss transfer to you upon carrier receipt.
SECTION 6 - INTELLECTUAL PROPERTY RIGHTS
Our Platform content, including trademarks, brands, text, displays, images, graphics, reviews, video, audio, and their design, selection, and arrangement, belongs to Novuko, our affiliates, or licensors. This content is protected by U.S. and international patent, copyright, and intellectual property laws.
Contact Us
Email: info@novuko.com
Phone: +1 239-205-9403
Address: 419 NW 6th St, Miami, Florida 33136, United States
Hours: Monday to Friday: 9:00 AM – 5:00 PM
Response Time: 1-2 business days