Novuko offers free shipping on all orders. Standard delivery takes 6-8 business days from the order processing date.

Once an order ships, a tracking number is automatically sent via email. This number can be used to monitor the package's progress through our website.

Novuko accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure transactions.

Items can be returned within 30 days of delivery in original condition. Refunds are processed to the original payment method within 5-7 business days after the return is received.

Each item undergoes careful quality inspection before shipping. Novuko sources from trusted artisans and manufacturers who meet strict craftsmanship standards.

The customer service team is available Monday through Friday, 9:00 AM to 5:00 PM. Email inquiries typically receive responses within 1-2 business days.

Items damaged during shipping can be reported within 48 hours of delivery. Photos of the damage should be included with the report for processing a replacement or refund.

Most orders are processed and prepared for shipment within 1-2 business days. Shipping time is usually between 6-8 days. Overall delivery should be expected in 7-10 days. Custom or personalized items may require additional processing time.

Customer support can be reached through the contact form on the website, by email, or by phone during business hours. All contact information is available on the Contact page.