How do I place an order on your website?
Browse our collections, select your desired items, and add them to your cart. Proceed to checkout, provide your shipping information, and complete payment using our secure payment gateway. You'll receive an order confirmation email once your purchase is processed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure digital payment methods. All transactions are processed through encrypted, secure payment systems to protect your information.
Can I modify or cancel my order after placing it?
Order modifications or cancellations can be requested within 24 hours of placement by contacting our customer service team. Once your order enters the processing phase, changes may not be possible due to our fulfillment schedule.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. During this time, we carefully prepare and package your items for shipment. You'll receive a tracking notification once your order has been dispatched from our warehouse.
What are your shipping timeframes?
Standard shipping takes 6-8 business days after your order has been processed. This timeframe begins once your order leaves our fulfillment center and is in transit with our shipping partners.
Do you offer expedited shipping options?
Yes, we provide expedited shipping services for faster delivery. Available options and associated costs will be displayed during checkout based on your location and selected items. Contact our customer service team for specific expedited shipping inquiries.
What is your return policy?
We accept returns within 30 business days of delivery for items in original, unused condition with all original packaging and tags. Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.
How do I initiate a return?
Contact our customer service team at info@novuko.com with your order number and reason for return. We'll provide you with a return authorization and detailed instructions for sending your items back to us safely.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be credited to your original payment method. Additional processing time may apply depending on your financial institution.
How should I care for my home decor items?
Each product comes with specific care instructions on the product page and included documentation. Generally, dust regularly with appropriate cloths, avoid direct sunlight for sensitive materials, and follow manufacturer guidelines for cleaning and maintenance.
What materials are used in your products?
Our products are crafted from carefully selected materials including natural woods, metals, ceramics, textiles, and glass. Detailed material specifications are provided on each product page to help you make informed decisions about your purchase.
Do your products come with warranties?
Many of our products include manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by product and are detailed on individual product pages. Contact our customer service team for specific warranty information about your items.
What are your customer service hours?
Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM. During these hours, you can reach us via email at info@novuko.com for assistance with orders, returns, product inquiries, and other questions.
How can I contact customer service?
You can reach our customer service team by email at info@novuko.com. We respond to all inquiries during business hours (Monday to Friday, 9:00 AM – 5:00 PM) and strive to provide helpful, comprehensive responses to your questions.