Last Updated: May 20, 2026
Return and Refund Guidelines
At Novuko, we prioritize your satisfaction with every purchase. When your order doesn't meet expectations, our straightforward return system ensures a hassle-free experience.
Timeframe for Returns
Customers have 30 days following delivery confirmation to initiate a return request for eligible merchandise.
Product Requirements
All returned merchandise must remain in its original, unused state with complete packaging materials, accessories, and accompanying documentation intact.
Customer Support
Our dedicated support team assists customers throughout the entire return journey, ensuring clarity at every step.
Defective or Incorrect Items
Upon receiving your shipment, examine all contents immediately. Should you discover damaged goods, manufacturing defects, or incorrect items, contact us without delay so we can assess the situation and provide appropriate solutions. Novuko covers all return shipping expenses for these circumstances.
No Hidden Charges
We maintain a zero restocking fee policy. No surprise handling charges or penalty fees will be applied to your return. Our transparent approach reflects our commitment to customer satisfaction and shopping confidence.
Non-Eligible Items
Several product categories cannot be returned, including:
- Perishable products (food items, fresh flowers, live plants)
- Customized or personalized merchandise
- Personal hygiene and beauty products
- Hazardous substances, flammable materials, or compressed gases
- Items specifically marked as final sale
- Gift cards
Products with hygiene or safety restrictions will be clearly identified as non-returnable on their respective product pages. Contact our team for clarification regarding specific item eligibility.
Starting Your Return
Step 1: Reach Out
Send an email to info@novuko.com including your order reference number and reason for return.
Step 2: Package Preparation
Carefully repack the item using original packaging materials, ensuring all components are included.
Step 3: Shipment
Follow the detailed instructions in your return authorization email and deliver to the specified carrier location (USPS, FedEx, or UPS).
Refund Process
Inspection Phase
Upon receipt, our quality assurance team examines returned items to verify they meet our return criteria.
Payment Processing
Approved refunds are credited back to your original payment method within 7 business days of approval, though actual posting times depend on your financial institution's processing schedule.
Item Exchanges
For quickest service, we recommend processing a return for unwanted items and placing a new order for desired products separately. Our customer service team can also coordinate direct exchanges upon request.
Additional Resources
For more comprehensive information, please review our Shipping Policy or reach out to our support team directly.
Contact Us
Email: info@novuko.com
Phone: +1 239-205-9403
Address: 419 NW 6th St, Miami, Florida 33136, United States
Hours: Monday to Friday: 9:00 AM – 5:00 PM
Response Time: 1-2 business days